Terms & Conditions (South Africa | Online Store)

These Terms govern your use of the Bloom and Bound website and purchases made online. By using our website or placing an order, you agree to these Terms.

1) Online-only sales

Bloom and Bound sells products online only via this website.

2) Product information & wellness disclaimer

Our products include botanical hair-care items and herbal teas. Information on this site is provided for general wellness and product-use purposes and is not medical advice. Herbal products are not intended to diagnose, treat, cure, or prevent disease. If you are pregnant, breastfeeding, on medication, or have a medical condition, consult a healthcare professional before use.

3) Orders and acceptance

• Orders are subject to availability and confirmation of payment.
• We may cancel an order if stock is unavailable, pricing errors occur, or fraud is suspected. If payment was received, a refund will be issued.

4) Pricing

• Prices are displayed in ZAR and include/exclude VAT as stated at checkout.
• Delivery fees (if applicable) are calculated at checkout.

5) Payment

Payment is made by bank transfer into the Bloom and Bound business account. Use the order ID as the payment reference and send proof by WhatsApp or email. An order is completed only after the proof is received and approved.

6) Delivery

• Delivery takes 2 to 4 business days in major metros, 3 to 6 business days in regional areas, and up to 7 business days in remote areas after dispatch.
• Delays caused by couriers, weather, or service disruptions are outside our control, but we will assist with tracking and support.
• Ensure your delivery details are accurate. Incorrect details may cause delays or additional fees.

7) Returns, refunds and exchanges

Our Refund & Returns Policy forms part of these Terms and applies to all purchases.

8) Use of products (safety)

• Hair products: patch test before use; discontinue if irritation occurs.
• Teas: follow steeping directions; stop use if adverse reaction occurs.
• Store products as directed (cool, dry place; away from direct sunlight).

9) Intellectual property

All website content, branding, labels, product names, imagery and logos belong to Bloom and Bound and may not be used without written permission.

10) Limitation of liability

To the maximum extent allowed by South African law, Bloom and Bound is not liable for indirect or consequential losses. Our liability is limited to the value of the product purchased.

11) Changes to terms

We may update these Terms from time to time. Continued use of the website indicates acceptance of updates.

12) Contact

Email: hello@bloomandbound.co.za
WhatsApp: 0638740383